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Ordering & Shipping



DO YOU SHIP INTERNATIONALLY?

Yes we do. We work with various delivery companies to deliver teas right at your doorstep.

 

HOW ARE SHIPPING CHARGES CALCULATED?

Sale within India
Any sale of tea within India will not attract any shipping charges.

Sale outside India
For orders upto $75 we charge $15 as shipping charges.
For orders above $75 the shipping is free.

For traders interested in wholesale trade of tea, please contact us at surajmukhitea@hotmail.com.

 

SHIPPING TIME

We work with Express Courier partners like FedEx and DHL depending on the location of our customers. Orders sent through Express Courier typically take within 3-7 working days to be delivered from the date of dispatch.

Shipping to the following countries are done through India Post Airmail due to certain restrictions on Express Couriers from India. Orders sent through India Post typically take 7-18 working days to be delivered from the date of dispatch.
Belarus | Hungary | Kazakhstan | Kuwait | Latvia | Lithuania | Portugal | Russia | Singapore | Thailand | Turkey | Ukraine

Certain pin codes lying in remote areas are sent through India Post Airmail instead of Express Courier as they attract a very high extra charge. In such rare cases, customers are informed through mail within 48 hours of placing an Order.

 

CAN MY ORDER BE MODIFIED AFTER IT HAS BEEN PLACED?

Your order can be modified by sending us an email at surajmukhitea@hotmail.com. However please ensure that your modification is intimated to us within 24 hours of placing your original order.

 

CAN I RETURN MY ORDER?

In the unlikely event that you are not fully satisfied with your Order in terms of quality, please reach out to us at surajmukhitea@hotmail.com and we shall replace your Order.

Our commitment remains to offer you the best and freshest tea available and we promise to find the best possible solution to any grievance you may have in relation to the Order placed.

 

CAN MY ORDER BE CANCELLED?

Your order can be cancelled by sending us an email at surajmukhitea@hotmail.com. However please ensure that the cancellation is intimated to us within 24 hours of placing the original order. Please note that we do not accept cancellations once the Order has been dispatched from our warehouse.

 

UPON CANCELLATION, HOW IS MY MONEY REFUNDED?

Once the Order has been cancelled, the money will be Refunded back to your account. This typically takes about 7 working days.

 

WHAT'S THE MINIMUM ORDER QUANTITY?

We take orders from a minimum of 100 grams.

For orders above 5 kilograms please contact us at surajmukhitea@hotmail.com as it qualifies for wholesale tea for which we provide heavily discounted prices to wholesale buyers.